First identify the type of problem. We will help you reach the right party, save the information you need, and then move to a complaint if that is the appropriate next step.
Practical guide
What problem did you face?
Check the flight status and available updates, then contact the airline for information related to your flight. Keep update messages and any relevant document.
Check the flightPractical guide
Before filing a complaint
Important notice
Do you have an existing complaint?
If you have already filed a request or complaint and have the reference number, do not send a new complaint for the same case. Use the follow-up channel to see the latest available status. For regulatory information and binding rights, refer to the regulations published by the Authority; we do not show compensation or mandatory periods without an approved official text.
Useful links